Support

Your account

I forgot my password

On the login screen, tap Forgot password? and enter your email. We'll email you a 6-digit code to type into the app, along with a link you can use instead. Each works once and expires after an hour, so if yours has expired, just ask for a new one. Don't see the email? Check your spam folder.

Change my password

Go to Profile → Account settings and tap Change next to Password.

Delete my account

Go to Profile → Account settings and tap Delete account at the bottom. This permanently deletes your account and everything we hold about you: your profile, shots and their locations, rounds, practice, voice transcripts, and what the caddie has learned about your game. It can't be undone.

If deletion fails, email us from the address on your account and we'll do it for you.

Subscriptions

Cancel or change a subscription

Subscriptions are billed and managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions. You can also get there from Account settings → Manage subscription in the app. Cancel at least 24 hours before your renewal date to avoid the next charge.

Get a refund

Apple handles all refunds. Request one at reportaproblem.apple.com.

I paid but the app doesn't show it

Make sure you're signed in to the same Apple ID you paid with, then tap Restore purchases on the plans screen. If that doesn't work, email us.

Using the app

Distances are missing or wrong

CaddieBib needs your location to measure distances. Open Settings → CaddieBib → Location and make sure it's allowed. If one hole is wrong on every visit, the course map itself may be off. Email us the course and hole and we'll fix it.

The caddie can't hear me

Voice needs the microphone and speech recognition. Open Settings → CaddieBib and turn on both. Voice also needs a data connection, so a spot with no signal can slow the caddie down.

What do I need to run CaddieBib?

An iPhone running iOS 15.1 or later.